Useful information
Arrival
from 15:00
Thereception is open 24 hours a day.
Departure
until 12:00
Cancellation
WIFI
WIFI is available free of charge
Breakfast
Petit déjeuner à 33,00 €
Petit déjeuner gratuit pour les enfants jusqu'à 3 ans
Parking
Parking100 m from the hotel
Au Parking Public Q-Park Clémenceau -Auditorium : Benefit from a special rate of €30 per night instead of €36 by going directly to the hotel reception to obtain a parking ticket. The parking area is outside the hotel and is not supervised. The hotel accepts no responsibility whatsoever for theft or loss of the user's objects and/or property. The hotel also accepts no responsibility for any damage to the user's property or for any injury and/or other damage caused directly or indirectly by or as a result of the use of the parking lot, unless the damage is caused directly by hotel and/or parking lot staff.
Children
Children up to 3 years of age stay free of charge in their parents' room
An extra bed is available on reservation for a supplement of €45.00 / night
Baby cots are available on reservation.
Animals
Pets are allowed
The pet supplement is € 20.00 / pet / night
Tourist tax
4.75 (per person per night)
Free cancellation until 15:00, 48 hours before your arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
. In case the invoice of the reservation exceeds 1000 € the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.
This will of course be reimbursed in case of cancellation 48 hours before the reservation date. Cancellation conditions applicable on all rates, except special rates specifying particular cancellation conditions.
More information
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Accepted means of payment: Credit card / Cheque / Cash / Holiday vouchers
Other information :
Competent consumer mediator in the event of a complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tel: 05 56 99 38 00 / Mail: greffe.ta-bordeaux@juradm.fr
See Article L.612-1 and Article R.616-1 of the Consumer Code.
Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right of opposition to telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone details to a professional is entitled to register on the telephone canvassing opposition list.
