Useful information
Arrival
from 15:00
Thereception is open 24 hours a day.
Departure
Until 12:00 p.m.
Cancellation
WIFI
WIFI is available free of charge
Breakfast
Adult breakfast: €33.00
Children's breakfast: €16.00
Free breakfast for children up to 3 years old
Parking
Parking100 m from the hotel
Au Parking Public Q-Park Clémenceau -Auditorium : Benefit from a special rate of €30 per night instead of €36 by going directly to the hotel reception to obtain a parking ticket. The parking area is outside the hotel and is not supervised. The hotel accepts no responsibility whatsoever for theft or loss of the user's objects and/or property. The hotel also accepts no responsibility for any damage to the user's property or for any injury and/or other damage caused directly or indirectly by or as a result of the use of the parking lot, unless the damage is caused directly by hotel and/or parking lot staff.
Children
Children up to 3 years of age stay free of charge in their parents' room
An extra bed is available on reservation for a supplement of €45.00 / night
Baby cots are available on reservation.
Animals
Pets are welcome at
. There is a pet fee of €25.00 per pet per night.
Tourist tax
€5.18 (per person per night)
Special Cleaning and Damage
Any damage to the hotel's furniture, equipment, or facilities, as well as any excessive soiling requiring special cleaning, may result in additional charges to the guest.
If you have selected a Flexible rate, any cancellation or change made after 12:00 a.m. on the day two days prior to your arrival will result in a charge of 100% of the reservation amount.
If you have chosen a Non-Cancelable, Non-Refundable rate, 100% of the reservation amount will be charged upon confirmation of the reservation and will remain due in the event of a cancellation or change.
If the total cost of the reservation exceeds €1,000, the hotel reserves the right to request a 30% deposit to confirm the reservation.
This deposit will, of course, be refunded if the reservation is canceled at least 48 hours before the check-in date. These cancellation policies apply to all rates, except for special rates that specify specific cancellation terms.
More information
Room for people with reduced mobility
The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Accepted means of payment: Credit card / Cheque / Cash / Holiday vouchers
Other information :
Applicable law in the event of disputes
Aftercontacting the department responsible for your commercial dispute with the establishment and failing to receive a satisfactory response within 3 weeks, the customer may contact the Mediator, whose contact information and procedures for filing a complaint are available on their website: www.cnpm-mediation-consommation.eu
Mailing address:
CNPMConsumer Mediation
27 avenue de la Libération
42400 Saint Chamond
Phone: +33 (0)9 88 30 27 72
Right of opposition to telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone details to a professional is entitled to register on the telephone canvassing opposition list.
