General terms and conditions of sale

5 star hotel, Le Boutique Hôtel & Spa: intimate luxury in the heart of the historic center of Bordeaux

Useful information

Arrival
from 15:00
‍Thereception is open 24 hours a day.
Departure
until 12:00
Cancellation
WIFI
WIFI is available free of charge
Breakfast
Breakfast at 28,00 €
Free breakfast for children up to 3 years
Parking
The hotel has on-site parking
Parking surcharge €20.00
Charging station for electric vehicles available
Disabled parking space(s) available

Parking 100 m from the hotel

At the Q-Park Clémenceau - Auditorium. Take advantage of a special rate of €20 per night instead of €30 by going directly to the hotel reception to obtain a parking ticket.
Children
Les enfants séjournent gratuitement dans la chambre de leurs parents jusqu'à 3 ans
Un lit d'appoint est disponible sur réservation pour un supplément de 45,00 € / nuit
Des lits bébé sont disponibles sur réservation
Animals
Pets are allowed
The pet supplement is € 20.00 / pet / night
Tourist tax
3,41€ (per person and per night)
Free cancellation until 15:00, 48 hours before your arrival
In case of cancellation or modification after this time, the hotel will charge 100% of the reservation
. In case the invoice of the reservation exceeds 1000 € the hotel reserves the right to ask for a 30% deposit as confirmation of the reservation.

This will of course be reimbursed in case of cancellation 48 hours before the reservation date. Cancellation conditions applicable on all rates, except special rates specifying particular cancellation conditions.

More information

Room for people with reduced mobility

The hotel has a room for people with reduced mobility, please specify this when making your reservation.
Accepted means of payment: Credit card / Cheque / Cash / Holiday vouchers

Other information :

Competent consumer mediator in the event of a complaint or dispute:
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tel: 05 56 99 38 00 / Mail: greffe.ta-bordeaux@juradm.fr
See Article L.612-1 and Article R.616-1 of the Consumer Code.

Online dispute resolution:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

Right of opposition to telephone canvassing
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone details to a professional is entitled to register on the telephone canvassing opposition list.

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